1. Information We Collect
1.1 Information You Provide
Account Information:
- Name, email address, company name
- Billing information and payment details
- Profile information and preferences
- Support communications and feedback
Product Data:
- Software product information and configurations
- License keys and validation data
- Customer email addresses (for license delivery)
- Usage analytics and platform statistics
1.2 Information We Collect Automatically
- Usage Data: API calls, feature usage, performance metrics
- Device Information: IP address, browser type, operating system
- Log Data: Access logs, error logs, security events
- Cookies: Authentication tokens, preferences, analytics
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain the UnifiedLicensing platform
- Process license generation and validation requests
- Deliver automated license emails to your customers
- Provide customer support and technical assistance
2.2 Business Operations
- Process payments and manage billing
- Send service updates and important notifications
- Analyze usage patterns to improve our services
- Detect and prevent fraud or security threats
2.3 Legal Compliance
- Comply with legal obligations and regulations
- Respond to lawful requests from authorities
- Protect our rights and enforce our terms
- Maintain records for audit and compliance purposes
3. Legal Basis for Processing (GDPR)
- Contract Performance: Processing necessary to provide our services
- Legitimate Interest: Service improvement, security, and business operations
- Legal Obligation: Compliance with applicable laws and regulations
- Consent: Marketing communications (where required by law)
4. Information Sharing and Disclosure
4.1 We DO NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share information only in these specific circumstances:
- Service Providers: Trusted partners who help operate our platform (hosting, payment processing, email delivery)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In case of merger, acquisition, or sale of assets (with notice)
- Safety and Security: To protect rights, property, or safety of users and the public
5. Data Security
5.1 Security Measures
Technical Safeguards
- • End-to-end encryption (TLS 1.3)
- • Database encryption at rest
- • Regular security audits
- • Intrusion detection systems
Administrative Controls
- • Multi-factor authentication
- • Role-based access controls
- • Employee security training
- • Incident response procedures
5.2 Data Breach Response
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by law.
6. Your Privacy Rights
6.1 GDPR Rights (EU Residents)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
6.2 CCPA Rights (California Residents)
- Know: What personal information we collect and how it's used
- Delete: Request deletion of your personal information
- Opt-Out: Opt out of the sale of personal information (we don't sell data)
- Non-Discrimination: Equal service regardless of privacy choices
6.3 Exercising Your Rights
To exercise your privacy rights:
- Email us at privacy@unifiedlicensing.com
- Use the privacy controls in your dashboard
- Contact our Data Protection Officer
- We will respond within 30 days (or as required by law)
7. Data Retention
- Account Data: Retained while your account is active, plus 3 years for legal compliance
- License Data: Retained for the life of the license plus 7 years for audit purposes
- Usage Logs: Retained for 2 years for security and performance analysis
- Billing Records: Retained for 7 years as required by tax and accounting laws
8. International Data Transfers
We may transfer your data to countries outside your residence for processing. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with equivalent protection
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
9. Cookies and Tracking
9.1 Types of Cookies
Essential
Required for basic functionality
Functional
Remember your preferences
Analytics
Help us improve our service
9.2 Cookie Management
You can control cookies through your browser settings or our cookie preference center. Note that disabling essential cookies may affect service functionality.
10. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or dashboard notification at least 30 days in advance. The "Last Updated" date reflects the most recent changes.
12. Contact Information
Data Protection Officer
Email: privacy@unifiedlicensing.com
Address: [Your Business Address]
Phone: [Your Privacy Phone]
EU Representative: [EU Representative Details if applicable]
UK Representative: [UK Representative Details if applicable]
Supervisory Authority: If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.